Frequently asked questions

We ship to all 50 U.S. states, Puerto Rico and Virgin Islands. We ship worldwide. We also ship to U.S. PO Boxes and APO/FPO/DPO addresses.

Delivery in Europe via LeNouveauChef.com is possible in the following countries: The Netherlands, Belgium, Germany, Switzerland, Austria, Luxembourg, Denmark, the United Kingdom, France, Italy, Spain, Sweden, Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Bosnia and Herzegovina, Serbia, Poland, Portugal, Romania, Slovenia and Lithuania.

Sure we do! We ship worldwide. Shipping costs for worldwide distribution (all countries) are calculated per request.

Shipments within the United States will arrive 3-14 business days to most locations. For example: Alaska will take longer. Purchase orders with embroidery can take up to 2-3 weeks. Orders are handled by third party shipping companies. It can take between 3 – 14 business days. We are not responsible for delays by delivery companies. If a delay occurs due to us, you will be notified by us.

We try to send an order between 1-2 business days after receiving the order (if in stock). When an order has been sent you will receive an e-mail from us with tracking information. (make sure the e-mail address is entered correctly). The delivery time of personalized items is approximately 2-3 weeks (if in stock).

We try to send an order between 1-2 business days after receiving the order (if in stock). When an order has been sent you will receive an e-mail from us with the track information (make sure the e-mail address is entered correctly). The delivery time of personalized items is approximately 2-3 weeks (if in stock).

Once the order / payment has been completed, a confirmation will be sent by e-mail with a track information. Check if all details are correct. No mail? Look in your unwanted e-mail or contact us.

Until the moment the order is packed and sent from our warehouse, an order can be canceled and / or changed. This can be done by sending an email during office hours to (email to be determined). Visit our contact us page (hyperlink contact us page). Send us the full name, order number and the reason for canceling. We will send a confirmation of receipt of the request and if necessary adjust the order or credit the purchase amount. This only applies to clothing that is not personalized. If the order has already been sent, it can of course be returned, in accordance with our return policy.